Last updated: 03 January 2026
This Privacy Policy explains how Tragostay collects, uses, protects, and shares personal information when you use our website and services. As a trusted rental company providing Bali villa rentals, hotels, and long-term stays, we are committed to protecting your privacy and personal data. By accessing or using Tragostay, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Tragostay collects information to provide better services for guests and hosts. The data we collect helps us manage bookings, improve user experience, and ensure platform security.
We may collect the following types of information:
- Personal details such as name, email address, phone number, and identification details.
- Booking information, including stay dates, property details, and payment status.
- Host information related to property listings and payouts.
- Technical data such as IP address, browser type, and device information This information supports smooth booking for Bali villa rentals, Monthly Stay in Bali, and Long Terms Stay in Bali.
2. How We Use Your Information
Tragostay uses personal information for clear and specific purposes. We only collect data that supports our services and platform operations.
Your information may be used to:
- Process reservations and payments
- Communicate booking confirmations and updates
- Verify listings and user accounts
- Provide customer support and assistance
- Improve website performance and service quality
As a trusted rental company, we prioritize transparency in how data is handled.
3. Information Sharing and Disclosure
Tragostay does not sell personal data to third parties. However, we may share limited information when necessary to deliver our services.
We may share information with:
- Property hosts to manage bookings and guest communication
- Payment providers to process transactions securely
- Service partners who support website functionality
- Legal authorities if required by law
All data sharing follows strict security and confidentiality standards.
4. Payment and Financial Information
Payment information is handled securely through approved payment providers. Tragostay does not store full credit card or sensitive banking details on its servers.
For Monthly Stay in Bali and Long Terms Stay in Bali, payment terms and schedules are clearly communicated. This approach protects both guests and hosts.
5. Cookies and Tracking Technologies
Tragostay uses cookies to improve user experience and website functionality. Cookies help us understand how users interact with our platform.
These technologies allow us to:
- Remember user preferences
- Analyze website traffic
- Improve content and navigation
Users can manage cookie preferences through browser settings.
6. Data Security
We apply reasonable technical and organizational measures to protect personal information. Security practices aim to prevent unauthorized access, misuse, or disclosure.
However, no online platform can guarantee complete security. Therefore, users are encouraged to protect their account credentials and notify us of any suspicious activity.
7. User Rights and Choices
Users have rights regarding their personal data. Tragostay respects these rights and provides options to manage information.
You may:
- Request access to your personal data
- Update or correct inaccurate information
- Request data deletion, subject to legal requirements
Requests can be submitted through our support contact.
8. Third-Party Links
Tragostay may include links to third-party websites or services. We are not responsible for the privacy practices of external platforms. Users are encouraged to review the privacy policies of those websites before sharing personal information.
9. Data Retention
We retain personal data only as long as necessary to fulfill service purposes. Retention may also follow legal or regulatory requirements. Once data is no longer required, we take steps to remove or anonymize it securely.
10. Embedded Content from Other Websites
Articles or pages on Tragostay may include embedded content such as videos, images, or maps. Embedded content from other websites behaves in the same way as if you visited the external website directly. These third-party websites may collect data about you, use cookies, or track interactions. Tragostay does not control how external platforms manage embedded content.
11. Who We Share Your Data With
Tragostay shares personal data only when necessary to operate our services as a trusted rental company. This may include sharing limited information with property hosts, payment providers, technical service partners, and legal authorities when required. We do not sell personal data to third parties. All data sharing follows strict confidentiality and security standards.
12. How Long We Retain Your Data
Tragostay retains personal data only for as long as necessary to fulfill booking, hosting, and legal obligations. This includes managing Bali villa rentals, Monthly Stay in Bali, and Long Terms Stay in Bali services. When data is no longer required, we securely delete or anonymize it according to applicable regulations.
13. What Rights You Have Over Your Data
You have the right to request access to the personal data we hold about you. You may also request corrections, updates, or deletion of your data, subject to legal and contractual requirements. Requests related to personal data can be submitted through our support contact. We aim to respond within a reasonable timeframe.
14. Where Your Data Is Sent
Visitor data may be processed through secure servers and service providers located in different countries. This includes data handling for bookings, payments, and website performance. Tragostay ensures that any international data transfer follows appropriate security measures and data protection standards.
15. Changes to This Privacy Policy
Tragostay may update this Privacy Policy from time to time. Updates reflect changes in legal requirements, services, or platform features. We encourage users to review this page regularly. Continued use of our services indicates acceptance of updated terms.
16. Contact Us
If you have questions about this Privacy Policy or data practices, please contact Tragostay through our official website. We are committed to maintaining trust and transparency across all Bali villa rentals, bookings, and hosting services.